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“Employees who take 100% responsibility of their task and work relationships actually get more done with less effort.”

“Emotional intelligence is your ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and relationships.”

“If leaders and managers would look first at themselves when searching for the origins of a problem, the organization moves forward at an accelerated rate.”

“There is no use in trying, “ said Alice; “one can not believe impossible things.” “I dare say you haven’t had much practice,” said the Queen. “When I was your age, I always did it for half an hour a day. Why, sometimes I’ve believed as many as six impossible things before breakfast.”

“Good to great companies first got the right people on the bus – and the wrong people off the bus – and then figured out where to drive it.”

“We can not solve problems by using the same kind of thinking we used when we created them.”

“Not everything that counts can be counted, and not everything that can be counted counts.”

“I came to see in my time at IBM, that culture isn’t just one aspect of the game – it IS the game. In the end, an organization is no more than the collective capacity of its people to create value.”

‘Creating a positive future begins in human conversation. The simplest and most powerful investment any member of a community may make in renewal is to begin talking with other people as though the answers matter to them.”

“Cultures can have powerful consequences, especially when they are strong. They can enable a group to take rapid and coordinated action against a competitor or for a customer. They can also lead intelligent people to work, in concert, off a cliff.”

Definition of Culture:
“A pattern of shared basic assumptions that the group learned as it solved its problems that has worked well enough to be considered valid and should be taught to new members as the correct way to perceive, think, and feel.”

“The only thing of real importance that leaders do is to create and manage culture. If you do not manage culture, it manages you, and you may not even be aware of the extent to which this is happening.”

“Members of great teams trust one another on a fundamental, emotional level, and they are comfortable being vulnerable with each other about their weaknesses, mistakes, fears, and behaviors.”

“The difficulty lies not so much in developing new ideas as in escaping from the old ones.”

“We tend to judge others based on their behavior, and ourselves based on our intent. In almost all situations, we would do well to recognize the possibility – even probability of good intent in others…sometimes despite their observable behavior.”

“In God we trust, all others bring data.”

“If I were two-faced, would I be wearing this one?”

“The only difference between men and rats is that rats learn from their mistakes.”

“I have never let my schooling interfere with my education.”

“So much of what we call management consists in making it difficult for people to work.”

“Management gets the workforce it deserves.”

“We cannot drive people; We must direct their development.”

“A spirit of harmony can only survive if each of us remembers, when bitterness and self-interest seem to prevail, that we share a common destiny.”

“It is not enough to change strategies, structures, and systems, unless the thinking that produced those strategies, structures, and systems also changes.”

“Even with our best efforts, however, we cannot get it right. The source of the problem is not the people involved – it is the appraisal system itself, its very nature and its unseen, underlying premises.”

“Effective organizations are those, which produce excellent results by any measure of costs, quality, or efficiency while simultaneously enhancing the energy and commitment of organizational members to the success of the enterprise.”

“I am only one, but still I am one. I cannot do everything, but still I can do something; and because I cannot do everything, I will not refuse to do something that I can do.”

“At the end of the day people won’t remember what you said or did. They will remember how you made them feel.”

“Between stimulus and response there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom.”